Providing customers with timely access to materials is one of the library’s primary goals, but items that are long overdue are not available for use. So that everyone may share in the use of library materials, Gwinnett County Public Library will employ a collection agency for assistance in recovering seriously overdue materials and extended loan fees.
All customers who have overdue materials receive several reminders:
1st Notice sent at 21 days overdue
2nd Notice sent at 28 days overdue
3rd Notice sent at 37 days overdue
Beginning August 1, 2004 a bill will be sent if an item is 45 days overdue and its value is more than $25, or if extended loan fees exceed $25.00. If the balance still exceeds $25.00 10 days after the notice date, the account may be sent to our collection agency, and a $10.00 non-refundable fee will be added to the amount due. Customers who do not return overdue materials and pay outstanding fees after contact from our collection agency may be reported to national credit reporting agencies, resulting in damage to their credit rating.
Thank you for helping us to protect the community’s investment in its library by returning your overdue materials as soon as possible.
If you believe you have received an overdue notice or bill in error, please call 770.978.5154 during open hours:
Monday - Thursday, 9:00 AM - 9:00 PM
Friday - Saturday, 9:00 AM - 6:00 PM
Sunday, 1:00 PM - 6:00 PM
GCPL Virtualville
07/07/04